Política de envío

Shipping Policy

At Sora Skin Beauty, we aim to process and ship your order as quickly and carefully as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Please note that processing times may be slightly longer during weekends, public holidays, promotional periods, or periods of high demand.

Worldwide Shipping

We ship worldwide.

Available shipping methods, estimated delivery times, and shipping rates will be shown at checkout based on your delivery address.

Please note that some destinations may have limited shipping options depending on carrier availability, customs restrictions, or local delivery conditions.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. If available, the free shipping threshold or promotion details will be clearly displayed on our website.

Estimated Delivery Times

Estimated delivery times depend on the destination country and the shipping method available at checkout.

As a general estimate:

Germany: 7-15 business days  
European Union: 7-15 business days  
Rest of Europe: 7–15 business days  
United Kingdom: 7- 15 business days  
United States and Canada: 7–15 business days  
Rest of the world: 7-15 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, weather conditions, local postal services, or other circumstances outside our control.

Order Tracking

If tracking is available for your shipping method, you will receive a tracking link by email once your order has been shipped.

Please allow some time for the tracking information to update after the shipping confirmation email is sent.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Sora Skin Beauty is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at info@soraskinbeauty.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.

Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.

Sora Skin Beauty is not responsible for delays caused by customs procedures or for any additional charges applied by customs authorities or local carriers.

Restricted or Returned Shipments

Some countries may have restrictions on cosmetic or skincare imports.

If a package is refused by customs, returned due to unpaid duties or taxes, or cannot be delivered due to local restrictions, we will review the case once the package is returned to us.

Shipping fees, customs charges, and handling costs may be non-refundable.

Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us at info@soraskinbeauty.com with your order number.

We will review the situation and, where possible, assist you in checking the delivery status with the carrier.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery at info@soraskinbeauty.com.

Please include your order number and clear photos of the package and damaged item, if applicable, so we can review the case.

Contact

For any questions about shipping, delivery, or your order status, please contact us at:

info@soraskinbeauty.com  
Sora Skin Beauty  
Germany